Our client is a provider of IT and digital services, delivering technology solutions, software development, and IT support to enhance innovation and operational efficiency within the insurance and financial services sectors. The company specializes in digital transformation, IT infrastructure, and application management to support its global operations.
Proven experience in Workplace technologies such as Microsoft 365 products and service.
Compulsory experience
Proven experience in Workplace technologies such as Microsoft 365 products and service.
What You Will Do
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Provide workplace (WPS) solutions incident support, change management, Service Request fulfillment and problem resolutions within the SLA. Coordinate with other support teams and stakeholders to ensure effective incidents resolution or tasks completion.
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Administer and manage workplace platform e.g. Microsoft 365, AMC, AVC, Laptop, video conference device and etc.
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Prioritize vulnerabilities based on severity, potential impact, and exploitability to focus patch management efforts on critical vulnerabilities that pose the greatest risk to the OE.
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Deploy patches and updates to endpoints using automated patch management tools or centralized management platform.
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Schedule patch deployment activities during the maintenance windows or non-business hours to minimize disruption to end users.
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Maintain documentation, guides, and knowledge base articles to support OE. The documentation include configurations, procedures, and troubleshooting steps for the Workplace services.
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Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention
What You Need:
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Proven experience in IT support, system administration, or a similar role.
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1 - 2-year experience in Workplace technologies such as Microsoft 365 products and service, Microsoft
Intune & Endpoint Manager, SCCM, Microsoft Entra ID, Laptop provisioning, skills in deploying Windows 11 SOE images, applications and updates to workstation using Intune / SCCM.
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Strong communication and customer service skills.
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Understanding of ITIL & SLA's.
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Strong troubleshooting and problem-solving skills.
What's On Offer:
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Offered Salary
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Up to RM5,500.00.
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Working hours
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Monday to Friday, 40 hours spread over 5 working day.
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Type
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Work Location
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Permanent
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Kuala Lumpur
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Offered Benefits
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Opportunities for ongoing professional development, health insurance coverage, and a fast-growing career path & more staff perks!
Ease of access: Central location - public transportation available.