Our client is a provider of IT and digital services, delivering technology solutions, software development, and IT support to enhance innovation and operational efficiency within the insurance and financial services sectors. The company specializes in digital transformation, IT infrastructure, and application management to support its global operations.
Experience in IT Service Management (ITSM), with exposure to Software Asset Management and CMDB maintenance.
Compulsory experience
Experience in IT Service Management (ITSM), with exposure to Software Asset Management and CMDB maintenance.
What You Will Do
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Gather and validate technical inventory and entitlement data for software assets at the local level. Ensure completeness and accuracy of local asset records, including all relevant software installations and usage.
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Maintain up-to-date records of all local software licenses (entitlements), including proof of purchase and deployment. Monitor license usage and ensure compliance with contractual terms and conditions.
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Collaborate with Global SAM to optimize license allocation (e.g., pooling, re-harvesting unused licences).
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Coordinate with local business owners, IT teams, procurement, and other stakeholders to facilitate ITAM processes and gather necessary information for reporting and compliance.
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Work closely with Global Software Asset Managers to provide required local data for entitlement management and technical inventory, especially when manual intervention or local validation is needed.
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Maintain and update the CMDB with accurate and current configuration item (CI) data. Assist in defining and maintaining CI classes, attributes, and relationships.
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Reporting and Governance: Responsible for generating reports and tracking metrics related to asset management and CMDB.
What You Need:
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Bachelor’s Degree in Information Technology, Computer Science, or related field.
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ITIL Foundation certification required; Intermediate certifications (e.g., Service Transition, RCV) preferred.
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2–4+ years of experience in ITSM with exposure to Asset Software Management and CMDB maintenance.
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Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy).
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Experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM).
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Understanding of IT asset management and service dependency mapping.
What's On Offer:
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Offered Salary
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Up to RM8,500.00.
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Working hours
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Monday to Friday, 40 hours spread over 5 working days.
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Type
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Work Location
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Contract of 12-Months.
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Kuala Lumpur
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Offered Benefits
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Opportunities for ongoing professional development, health insurance coverage, and a fast-growing career path.
Ease of access: Central location - public transportation available.