Our Client is a Global IT & Business Hub supporting an international logistic company. We are looking for a ServiceNow Software Engineer to be part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. You will provide consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc. to ensure that a robust maintainable service.
Technical Experience in SERVICENOW; hands on experience with ServiceNow CSM, ITSM, and Service Portal, and 1-2 years of hands-on experience with ServiceNow in Support role (Incident,
Problem and Change management.
Compulsory experience
Technical Experience in SERVICENOW; hands on experience with ServiceNow CSM, ITSM, and Service Portal, and 1-2 years of hands-on experience with ServiceNow in Support role (Incident,
Problem and Change management.
What You Will Do
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As ServiceNow Software Engineer, you will become part of the consolidated ServiceNow Centre of
Competence within the Platform Support & Innovation DevOps department.
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Delivers application support within Service Level Agreements to ServiceNow business user according to ITS processes with the main focus on Incident and Problem Management.
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Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external supplier.
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Coordinate activities and communicate with impacted stakeholders as per incident management process.
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Maintain and gain current knowledge of supported applications.
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Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support.
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Seek to continuously improve efficiency within supported applications.
What You Need:
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Very good communication skills in English (both written and spoken).
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Positive attitude, commitment to teamwork and sensitivity to cultural differences.
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Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines.
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Hands on experience with ServiceNow CSM, ITSM, and Service Portal, and 1-2 years of hands-on experience with ServiceNow in Support role (Incident,
Problem and Change management).
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Technical Experience in SERVICENOW topics such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
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Past experience with instance upgrade and patching is a plus, but not required.
What's On Offer:
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Offered Salary
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Up to RM 10,500 + RM 1,000 (Allowance)
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Working hours
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3 Rotational Shifts
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Type
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Work Location
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Permanent Position
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Cyberjaya (Malaysia) OR Chennai (India)
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Offered Benefits
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Meal Cards, On-Going Professional and Technical Training and Certifications, Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc), Smart Casual Everyday, Global Internal Job Opportunities Available, Unlimited Outpatient Medical, Home Office Possibilities
Ease of access: Public transportation available