Our client is a leading provider of electrical and automation solutions, specializing in system design, installation, and maintenance for industrial and commercial projects. They are known for delivering reliable, innovative, and customized solutions that optimize efficiency and performance.
Oversees end-to-end air-conditioning service operations, including case validation, customer follow-ups, spare parts inventory management, claims verification, and reporting to ensure efficient service delivery and high customer satisfaction.
Compulsory experience
Oversees end-to-end air-conditioning service operations, including case validation, customer follow-ups, spare parts inventory management, claims verification, and reporting to ensure efficient service delivery and high customer satisfaction.
What You Will Do
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Validate service cases and ensure all required documentation is complete before processing.
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Monitor customer complaints and concerns, and ensure timely and effective resolution.
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Monitor spare parts inventory to ensure sufficient stock for service activities and order fulfillment.
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Ensure accurate and up-to-date tracking of all spare parts and materials, maintaining detailed inventory records to support efficient service operations and timely replenishment.
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Review and process contractor service claims for accuracy and compliance with service procedures.
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Verify technicians’ monthly claims against job orders and service records.
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Prepare comprehensive weekly and monthly service reports, covering service case status, stock take summaries, and spare parts forecasts with replenishment comparisons against current inventory.
What You Need:
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Fluent in Bahasa Melayu, English, and Chinese, both spoken and written, with the ability to communicate effectively with clients, technicians, and internal teams across multiple channels.
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Strong communication and coordination skills, capable of managing multiple tasks.
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Customer-oriented mindset, able to handle complaints and escalations professionally while maintaining high levels of customer satisfaction and trust.
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Detail-oriented with excellent documentation and reporting skills, ensuring all service records, claims, and inventory data are accurate and up to date.
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Demonstrated ability to plan, organize, and prioritize tasks effectively to meet deadlines and service-level agreements.
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Proactive problem-solving skills, capable of identifying operational issues, implementing solutions, and continuously improving service quality.
What's On Offer:
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Offered Salary
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Up to RM3,500.00
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Working hours
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Monday to Friday, 9AM- 6PM
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Type
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Work Location
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Permanent
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Puchong, Selangor
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Offered Benefits
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Health insurance coverages, competitive salary & more staff perks!
Ease of access: Central location - public transportation available.