Our Client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world. They are focused on driving excellent corporate performance in Human Resource, Finance Operations, Customer Operations, Supply Chain (Order to Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.
They are looking for skilled Thai Speakers to take on the exciting role as Customer Service - Delivery Assurance for their Thailand business. This is a growing department and role. Fresh graduates are encouraged to apply, training is provided!
Able to read & write Thai language & a great attitude! Open to fresh graduates!
Compulsory experience
Able to read & write Thai language & a great attitude! Open to fresh graduates!
What You Will Do
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Identifies opportunities to improve the customer experience for key customers
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Handles a range of first line customer enquiries within the agreed processes and ways of working
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Acts to resolve customer enquiries during the first contact with the customer (live resolution)
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Records and follow up all key customer contacts in customer facing systems for the service accredited
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Primary contact point for the haulers to advise truck drivers of necessary amendments to plan
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Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
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Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible
What You Need:
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A diploma or bachelor degree.
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Fluent written and spoken Thai language skills.
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Good English language skills.
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Good prioritization skills.
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Good problem-solving ability.
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A good attitude with willingness to learn and contribute towards team goals.
What's On Offer:
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Offered Salary
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Up to RM 3,800 inclusive shift and language allowances.
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Working hours
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Working as shift 24/7
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Type
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Work Location
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12 months contract
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Cyberjaya, Malaysia
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Offered Benefits
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On-Going Professional and Technical Training and Certifications, Smart Casual Everyday, Global Internal Job Opportunities Available, Unlimited Outpatient Medical