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Customer Service

Delivery Assurance Analyst (Thai Language, Permanent)

Cyberjaya, Malaysia

Multinational, Global IT & Business Hub

Our Client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world. They are focused on driving excellent corporate performance in Human Resource, Finance Operations, Customer Operations, Supply Chain (Order to Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.

They are looking for skilled Thai Speakers to take on the exciting role as Customer Service - Delivery Assurance for their Thailand business. This is a growing department and role. Fresh graduates are encouraged to apply, training is provided!

Able to read & write Thai language & a great attitude! Job training will be provided. Open to fresh graduates!

Compulsory experience

Able to read & write Thai language & a great attitude! Job training will be provided. Open to fresh graduates!

What You Will Do

You will be the primary contact point for the haulers to advise truck drivers of necessary amendments to plan.

You will manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.

Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

Collecting performance data, and feedback to Analyst for improvements.

Ensure inventory system data quality.

Provide feedback of changes to planned shipments to scheduling team.

Ensure documentation and filing is accurate, up to date and accessible.

What You Need:

A diploma or bachelor degree.

Fluent written and spoken Thai language skills.

Good English language skills.

Good prioritization skills.

Good problem-solving ability.

A good attitude with willingness to learn and contribute towards team goals.

What's On Offer:

  •   Offered Salary


Up to RM 4,650 inclusive allowances.

  •   Working hours


40 hours spread over 5 days a week.

  •   Type             

  •   Work Location 




Cyberjaya, Malaysia

  •   Offered Benefits


Performance incentives, On-Going Professional and Technical Training and Certifications, Smart Casual Everyday, Global Internal Job Opportunities Available, Unlimited Outpatient Medical, Home Office Possibilities

Ease of access: Central HQ location

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