Our client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world.
Strong communication and problem solving, attention to detail, adaptability to fast paced/changing environment
Compulsory experience
Strong communication and problem solving, attention to detail, adaptability to fast paced/changing environment
What You Will Do
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Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required.
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Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership.
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Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes.
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Handle transaction queries, self-serve queries and general loyalty related enquiries
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Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system
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Work with the new digital live chat channels for inbound Customer queries both through the website and the mobile application.
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Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input.
What You Need:
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Graduate with Bachelor’s degree or equivalent qualification in any discipline.
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A minimum of one year’s experience in customer service and customer retention is required.
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Excellent communication and presentation abilities in English and Mandarin.
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Excellent written and verbal communication skills.
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Proficiency in MS Word, MS Excel, and PowerPoint.
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Experience working with corporate and enterprise accounts.
What's On Offer:
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Offered Salary
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RM 2,800
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Working hours
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Monday to Friday, 9AM – 6PM
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Type
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Work Location
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Contract
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Cyberjaya, Malaysia
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Offered Benefits
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Ongoing professional development, a chance to work in a truly global environment and more!