Our client is a provider of IT and digital services, delivering technology solutions, software development, and IT support to enhance innovation and operational efficiency within the insurance and financial services sectors. The company specializes in digital transformation, IT infrastructure, and application management to support its global operations.
10 years of experience in IT Service Management (ITSM), specializing in Change and Release Management.
Compulsory experience
10 years of experience in IT Service Management (ITSM), specializing in Change and Release Management.
What You Will Do
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Primary support of Malaysia Business Unit and running/reviewing changes for the Indonesia Change Advisory Board (CAB).
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Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to company's global process and policy standards.
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Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
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Lead the adoption of a common Change and Release management tool (ServiceNow).
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Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change.
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Facilitating CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized.
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Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams.
What You Need:
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Bachelor’s degree in Computer Science or a related field is required.
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Understand and apply Change and Release management principles according to the best industrial practices. Establish and implement internal Change and Release process and procedure.
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Proficiency in tracking and controlling Changes in software and hardware configurations.
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Well versed in ServiceNow Change and Release management function.
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ITIL certification is an added advantage.
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Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
What's On Offer:
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Offered Salary
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Up to RM9,400.00
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Working hours
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Monday to Friday, 40 hours spread over 5 working days.
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Type
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Work Location
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Contract of 12-Months
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Kuala Lumpur
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Offered Benefits
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Opportunities for ongoing professional development, health insurance coverage, and a fast-growing career path.
Ease of access: Central location - public transportation available.