Our CLIENT is a premier Regional Delivery Centre (RDC) committed to bringing the best global communication solutions to global customers such as Australia & Singapore. They are talent-centric and drive customer experience through improved satisfaction and operational performance that covers ICT, project management, carrier services, and service provisioning to provide world-class and exceptional delivery. They are seeking an experienced Client Delivery Manager to take on and ensure successful Service Delivery for Australian enterprise clients. If you have a track record in successfully achieving/exceeding operational goals and knack for service delivery - we want you!
At least 3-5 years Client/Service delivery manager experience with good understanding of ITIL/ITSM with basic certification (ITIL V3 / V4)
Compulsory experience
At least 3-5 years Client/Service delivery manager experience with good understanding of ITIL/ITSM with basic certification (ITIL V3 / V4)
What You Will Do
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You will play the critical role as Client Delivery Manager for enterprise clients and incident escalation point.
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Maintain an overall regular view of all incidents impacting the customer, and drive the delivery of remedial actions and recommendations. You will ensure timeline and consistent delivery of all service management capabilities.
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Drive outcomes in service provisioning.
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Manage third party vendor agreements applicable to the client as needed and ensure that all contracted deliverables are being met.
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Drives the achievement of customer satisfaction and service excellence targets.
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Supports Project Services and project leads to ensure delivery of projects on time and on budget, and have been accepted into the operational environment.
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Support Account Manager and/or onshore Client Delivery Manager in identifying new customer business requirements through regular client interaction, leveraging Company innovation and creativity mapping requirements to potential sales or organic growth opportunities.
What You Need:
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At least 5 years of ICT Industry experience with minimum of 3 years Client/Service delivery manager experience.
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A track record in successfully achieving/exceeding operational goals and the ability to work and perform in a matrix organization structure.
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Experience in effective utilization of remote delivery capability.
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Good understanding and knowledge on ITIL/ITSM basic certification (ITIL V3 or V4 fundamental).
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Sound knowledge in applying business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
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Able to demonstrate strong, successful Operational Management experience of a strategic and operational nature.
What's On Offer:
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Offered Salary
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Up to RM 10,200
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Working hours
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Mon-Thurs : 6.30AM-4PM, Fri : 6.30AM-3.30PM to align with Australian Business Hours.
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Type
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Work Location
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Permanent Position
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Petaling Jaya, Malaysia
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Offered Benefits
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Health insurance coverages, Work-From-Home & more staff perks!
Ease of access: Central HQ location