Senior Application Support Specialist (AVAYA)





Multinational, Global IT Shared Services

Must have skill(s) : 

Cyberjaya, Malaysia

Proven intermediate to advance technical knowledge on AVAYA AURA technologies.

About the Client:

Our Client is an IT Shared Services supporting an international logistic company. They are looking for a Senior Application Support Specialist (AVAYA) to take on the role as Subject Matter Expert for 2nd/3rd Level Application Support Specialists for AVAYA AURA technologies. You will be the driver for complex technical solutions. You will provide architectural input and work closely with line managers to develop technical team members.

What This Role Involves:

As Senior Application Support Specialist (AVAYA), you will receive and log requests for support from help desk, other service delivery staff and/or users.

​Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements.

Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance).

Drive Service Improvement Plans to continuously improve service performance.

Follow quality standards and policies, and Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment.

Monitor and report on service levels attained for these applications/services, and ensuring their continuity of service at all times.

​You shall act as ‘Service owner’ for a set of applications/services (as delegated by the Team Leader or Technician Lead).

What You Need:

Proven technical knowledge of application support with AVAYA contact center products.

Design and deployment experience with AVAYA core telephony & SIP-enabled product and solutions.

Understanding of IT and AVAYA-dependent infrastructure (HW, network, Telephony protocols and layers).

Fluent English (written and spoken) required.

Linux operating system and Window operating system knowledge is preferred.

Application(s) used: Weblogic, Microsoft SQL, Avaya tools - IVR, IQ, CM, Contact Center Solution, Workforce Management

What's On Offer:

  •   Offered Salary


Up to RM 9,500 + RM 1,000 Allowance

  •   Working hours

  •   Type             


Shift Work: APAC & EU (24x7)


Permanent Position

  •   Work Location 


Cyberjaya, Malaysia

  •   Offered Benefits


Meal Cards, On-Going Professional and Technical Training and Certifications, Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc), Smart Casual Everyday, Global Internal Job Opportunities Available, Unlimited Outpatient Medical, Home Office Possibilities.

Great Team of IT Professionals with Global Working Exposure

To apply, send your latest updated resume to

or Click                             to deposit your resume.

Date :


Job ID :





Ideal Reliance Sdn Bhd 

Agensi Pekerjaan Ideal Reliance Sdn Bhd 

(Human Capital Management & Outsourcing Services)

66 Mezz., Jln SS21/39, 

Damansara Utama,

47400, Petaling Jaya,

Selangor, Malaysia

t: (+6) 03  7731 0086 / 7729 6201