Compulsory skills

Information Technology

Request & Change Coordinator

Cyberjaya, Malaysia

Multinational, Global IT & Business Hub

Our Client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world. They are focused on driving excellent corporate performance in Human Resource, Finance Operations, Customer Operations, Supply Chain (Order to Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.

They are seeking for a Request & Change Coordinator to ensure effective coordination of activities to fulfill the request. This is a multi discipline role that offers diversity of tasks to ensure that there is growth for individuals. As Change Coordinator, you coordinate and plan changes effectively to ensure there are no colliding priorities or conflicting changes. As Request Coordinator, you will coordinate the work queues of request fulfilment support staff (first and second line). This is an exciting role and very visible, enterprise wide role where you will work with 3rd party suppliers, Business delivery organizations, Service Managers, and Component and Operate Landscape Managers to ensure effective request fulfillment.

Skilled in executing and managing operational ITIL processes specifically in Request & Change Management, and technical skills in Service Now/Sharepoint/Collective and data migration activities.

Compulsory experience

Skilled in executing and managing operational ITIL processes specifically in Request & Change Management, and technical skills in Service Now/Sharepoint/Collective and data migration activities.

What You Will Do

Provides effective coordination of all Connectivity requests and change tickets, and ensures that the workflow needed to fulfill Connectivity requests and changes operates effectively.

Works in close collaboration with integration teams and key stakeholders to drive major process enhancements, and provides advice and guidance to stakeholders specifically how the Connectivity Request and Change function process and tooling underpins the efficient and effective E2E execution of the IT service Life Cycle.

Provides advice and guidance to stakeholders specifically how the Connectivity Request and Change function process and tooling underpins the efficient and effective E2E execution of the IT service Life Cycle.

Creates and analyses process performance reports enabling monitoring of compliance against CSLs and KPIs and raises back to green plans as needed to drive Operational Excellence.

Undertakes onboarding and effective due diligence of new suppliers, organisations, services and process changes to ensure alignment with the enterprise Request & Change management operational process and strategy.

Identifies structural improvements on the process that are related to poor performance, gaps, or process anomalies that prevent effective operations and works with LOI process teams to remediate as needed.

Maintaining operational excellence during the implementation of the IT Strategic Roadmap and its move to a market based service and Cloud environment.

What You Need:

At least 5 to 8 years of corporate IT experience with a diploma or degree.

ITIL certifications at both the foundation and immediate level, preferably in Service Transition & Operations.

Experience with presenting ideas to stakeholders, and influencing people without formal authority is highly desirable.

Skilled in executing and managing operational ITIL processes specifically in Request & Change Management.

Strong interpersonal and communication skills both verbal and written using different mediums and skilled in being able to build credible, sustainable relationships with staff, business leaders and suppliers.

Added advantage: technical skills in ServiceNow, Sharepoint and Collective

What's On Offer:

  •   Offered Salary

:

Up to RM11,000

  •   Working hours

:

40 hours spread over 5 days a week.

  •   Type             

:

12 months contract (with intention to convert/renew based on performance)

  •   Work Location 

:

Cyberjaya, Malaysia

  •   Offered Benefits

:

Health insurance coverages, Work-From-Home & more staff perks!

Ease of access: Central HQ location