Administrative

General Manager (4-Star Hotel, Hospitality)

Shah Alam

Luxury Hotel

OUR CLIENT is a highly rated polished all-suite hotel with features such as an outdoor infinity pool, a trendy cafe & rooftop rainforest garden. In line with their desire for continuous service & operational improvements, they are looking for an experienced General Manager with strong leadership abilities to lead their team and provide the best service for guests. They are looking for an individual capable of bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business, brings a high standard of service quality along with at least 10 years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee the hotel’s operational and management of the hotel’s daily business.

At least 10 years’ hands-on experience in the hospitality field with experience as a hotel manager or general manager (added advantage for those with experience in 4-star or above hotels). Please note this role is opened to Malaysian citizenship or PR holders only - no VISA sponsorships available at this time.

Compulsory experience

At least 10 years’ hands-on experience in the hospitality field with experience as a hotel manager or general manager (added advantage for those with experience in 4-star or above hotels). Please note this role is opened to Malaysian citizenship or PR holders only - no VISA sponsorships available at this time.

What You Will Do

You are responsible for the overall hotel’s operations, and managing and delivering on shareholder and stakeholder expectations.

Provide the vision, leadership, and strategy that inspires hotel staff to deliver exceptional guest service that drives financial success.

Collaborate with hotel department leaders (HODs) to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.

Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.

Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.

Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.

Ensure compliance to legislations that govern the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety.

What You Need:

At least 10 years’ hands-on experience in the hospitality field with experience as a hotel manager or general manager (added advantage for those with experience in 4-star or above hotels).

Effective verbal and written communication skills in both English & Bahasa Malaysia. Added advantage for those with Mandarin language competency.

Demonstrated excellent organizational skills and problem-solving skills.

Leadership ability and able to work effectively with all levels of staffing.

Proven customer service experience as a manager with strong guest-focused mentality.

Strong and proven understanding in industry best practices and SOPs.

What's On Offer:

  •   Offered Salary

:

Up to RM 25,000

  •   Working hours

:

40 hours per week

  •   Type             

:

Permanent

  •   Work Location 

:

Shah Alam

  •   Offered Benefits

:

Performance Bonus, Free-meals, Medical reimbursement and more!

Ease of access: Central HQ location