Coordinator, ICT Quotation (Mid/Snr)

Fruit Pie





Regional Delivery Centre for Multinational Telecommunications Company

Must have skill(s) : 

Petaling Jaya, Malaysia

Work experience made up of a combination of Customers Service/Sales and Office Administration.

About the Client:

Our CLIENT is a premier Regional Delivery Centre (RDC) committed to bringing the best global communication solutions to global customers such as Australia & Singapore. They are talent-centric and drive customer experience through improved satisfaction and operational performance that covers ICT, project management, carrier services, and service provisioning to provide world-class and exceptional delivery. They are seeking mid and senior level Coordinator, ICT Quotation specialist to champion the coordination of all processes relating to sales, procurement, credit and supporting functions.

What This Role Involves:

CUSTOMER EXPERIENCE (CE): You will receive inbound customer Sales enquiries and provide quotations, product/service information, support and pricing details in response to inbound enquiries. You will process enquires and assist customers with product configurations and the use of ICT procure by providing support when required. You will also maintain and update client files accordingly.

QUOTES: You will provide timely and accurate quotes and renewal quote preparation for customers and follow ups on quotes accordingly. You will conduct handover of accepted quotes to the Ordering team including all necessary handover documentation and validations.

PRICING: You will assist in the coordination of the tender/proposal process as required, mainly by sourcing out the special pricing & Deal registration. You will take ownership of margins and pricing for all procurement orders and communication with the business in regard to this.

STOCK: Organize Stock holds as required upon Quote acceptance from the customer.

PRODUCT KNOWLEDGE: Liaising with Internal & External Resources and attending events and product trainings provided by suppliers for Technical Advice to deliver the best solution. Regularly keeping abreast of new products and pricing changes. Promote various promotions within the named clients where appropriate and also the features and benefits of Optus’ products/services.

RECORD MANAGEMENT: Utilize the relevant systems for correct record management e.g. correct coding of new item code creation in SAP utilise the correct Material Master Distributions, using AlphaShare for client quotes, RMS for Contract Data, SharePoint for sharing of data. You will use any new systems introduced to Optus and externally as requested by management, and proactively review and suggest potential operational / strategy business improvements.

COMPLIANCE: You will assist with documentation of sales procedures and systems when required and conduct all work in accordance with the timeframes. You will ensure all processes relating to sales, procurement, credit and supporting functions adhered to.

What You Need:

At least 4 years’ experience in an administrative or service/sales position, with at least 2 years solid work experience in an administrative or office co-ordination role in a corporate environment.

Work experience made up of a combination of Customers Service/Sales and Office Administration.

Excellent organisational and administrative skills, attention to detail and communication skills.

Ability to work collaboratively with Account Managers, suppliers and customers (both internal and external).

At least Intermediate level proficiency in the use of commonly-used personal computer (PC) applications software such as MS Word and MS Excel, with high level of numerical accuracy.

Added advantage: Industry knowledge and management experience regarding IT vendors and distributors.

What's On Offer:

  •   Offered Salary


Up to RM 6,500

  •   Working hours

  •   Type             


40 hours spread over 5 days a week.


Permanent Position

  •   Work Location 


Petaling Jaya, Malaysia

  •   Offered Benefits


Health insurance coverages, Work-From-Home & more staff perks!

Ease of access: Central HQ location

To apply, send your latest updated resume to

or Click                             to deposit your resume.

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