Contractor Service Desk Specialist





Multinational, Oil & Gas (Shared Services)

Must have skill(s) : 

Cyberjaya, Malaysia

Recruitment / Sourcing / Procurement background and experience, with a Customer-First & commercial mindset.

What this role involves:

The Contractor Service Desk (CSD) Global Team aims to create a sustainable solution to contractor management. They specialize in end-to-end contractor management in order to liberate business front line and shorten cycle time with CSD specialist managing end-to-end transactional activities (source, select, hire, on board/off board contingent workforce). Some of the day to day activities and responsibilities include act as first point of contact on Contingent Workforce and channel users to the correct RtP route, and act as single point of contact for all vendor management system (IQNavigator) related queries from business users.

You will be subject matter expert for all vendor management system (IQNavigator) contract labour and consultancy processes and policies, manage CSD functional Mailbox and manage Salesforce ticketing tool - log, track, manage & resolve, support hiring managers with candidate selections, and support new hire/extension/amendment request from business users and hiring managers. You shall Work collaboratively with Contract Procurement (CP) Leads / Managers on deviation to category strategy and enforce compliance and governance with HR, Categories, Legal and Fiscal policies.

What you need:

Minimum Bachelor degree in Human Resource / Business or equivalent.

Excellent communication skills in English and able to communicate to a wide group of stakeholders globally.

Awareness of RtP process and of ERP.

Awareness of the marketing and contingent worker contract and strategies.

Two (2) positions available.

Ability to work with virtual global teams.

What's on offer:

  •   Offered Salary

Up to RM 4,200 + Overtime Allowances

9.00am - 6.00pm , 5 days a week

  •   Working hours

  •   Work Location 

Cyberjaya, Malaysia

Contract, 12 months (renewable/permanency subject to performance)

  •   Type             

Ease of access: Public transportation available

Medical Insurance provided + Chance of conversion to permanency.

  •   Offered Benefits






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Ideal Reliance Sdn Bhd 

Agensi Pekerjaan Ideal Reliance Sdn Bhd 

(Human Capital Management & Outsourcing Services)

66 Mezz., Jln SS21/39, 

Damansara Utama,

47400, Petaling Jaya,

Selangor, Malaysia

t: (+6) 03  7731 0086 / 7729 6201